Frequently Asked Questions
Advice & Service
Do you offer product advice?
Do you offer product advice?
We are happy to help you find the right products and can advise you free of charge by phone, email or conveniently via WhatsApp.
You can find our contact details here.
Do you offer an installation service?
Do you offer an installation service?
For products such as kitchen, cooking and pizza appliances, we offer our in-house installation service.
Submit a non-binding inquiry if you are interested in having your catering equipment installed.
Shipping and Payment
How long is the delivery time?
How long is the delivery time?
Unless otherwise stated in the respective product description, delivery of goods within Germany takes place within 2-3 working days after the order is placed.
Further information regarding delivery times can be found under Shipping and Payment.
Can I pick up my order?
Can I pick up my order?
You are welcome to pick up your order in person at our location in Waltrop. To do so, simply select "Pick up in store" as your shipping method at checkout.
Address & Opening Hours:
CANPOLAT GmbH
To Shaft 7
45731 Waltrop
Monday - Friday: 9:00 AM - 5:00 PM
What payment methods can I use to shop?
What payment methods can I use to shop?
In our online shop we accept the following payment methods:
- American Express
- Apple Pay
- Google Pay
- Visa, Maestro and MasterCard
- PayPal
- Shop Pay
- Union Pay
- Cash on collection
Further questions
Do I need to create a customer account?
Do I need to create a customer account?
If you do not wish to create a customer account, you can easily order as a guest.
Info: With a free customer account, you have all your orders at a glance and can add different addresses.
How do I unsubscribe from the newsletter?
How do I unsubscribe from the newsletter?
If you wish to unsubscribe from our newsletter, you have the option to click on "Unsubscribe" at the bottom of any newsletter email.
Otherwise, you can contact us at any time regarding unsubscribing.
